Terms of Service

1. Acceptance of Terms

By accessing or using the Foodwinc platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Foodwinc is an online food ordering and delivery platform that connects customers with local restaurants. We facilitate orders and coordinate delivery through our network of delivery partners.

3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Orders and Payments

When you place an order through Foodwinc:

• Prices displayed are the actual restaurant prices
• Delivery fees are clearly shown before checkout
• Payment is processed securely through our payment partners
• Orders are confirmed once payment is successful

5. Cancellations and Refunds

Orders may be cancelled within a limited time after placement. Refund eligibility depends on the order status and circumstances. We will process eligible refunds within 5-7 business days to your original payment method.

6. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Harass or abuse our delivery partners or restaurant staff
• Provide false information or impersonate others
• Attempt to manipulate pricing or promotions
• Interfere with the proper functioning of the Service

7. Intellectual Property

The Foodwinc name, logo, and all related content are the property of AG TRADERS. You may not use our intellectual property without prior written consent.

8. Limitation of Liability

Foodwinc acts as an intermediary between customers and restaurants. While we strive to ensure quality, we are not responsible for the food preparation or quality. Our liability is limited to the amount paid for the specific order in question.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes. Continued use of the Service after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

11. Contact Us

If you have questions about these Terms, please contact us at legal@foodwinc.com