Privacy Policy - Foodwinc

Your privacy matters. This policy explains how Foodwinc collects, uses, and protects your personal information. We're committed to transparency and keeping your data safe.

1. Information We Collect

Information you provide:

Phone number (for account creation and OTP verification)
Name and email (optional, for better service)
Delivery addresses
Payment information (processed securely by payment partners)
Order history and preferences

Information collected automatically:

Device information (type, operating system)
Location data (for delivery and restaurant recommendations)
Usage data (how you interact with our app)
IP address and browser information

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your orders
Improve our services and user experience
Personalize recommendations
Send promotional offers (with your consent)
Prevent fraud and ensure security
Comply with legal obligations

3. Information Sharing

We share your information only as necessary:

Restaurants: Order details for preparation
Delivery Partners: Delivery address and contact for delivery
Payment Processors: Payment information for transaction processing
Service Providers: Companies that help us operate (hosting, analytics)
Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

Encryption of data in transit and at rest
Secure payment processing (PCI DSS compliant)
Regular security audits and monitoring
Access controls and authentication

5. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request deletion of your account and data
Opt-out: Unsubscribe from marketing communications
Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@foodwinc.com

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookie Policy for details.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order history is kept for legal and business purposes. You can request deletion at any time.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or concerns:

Email: privacy@foodwinc.com

Address: AG TRADERS, India